Privacy Policy

1. Information We Collect

We automatically gather some non-identifying technical details when you browse our site, such as your browser type and how long you spend on the site. This data helps us understand and improve how the site performs, and on its own it cannot be used to identify you.

We may also ask you to share personal details — such as your name, address, phone number, or email address — when you contact us, create an account, or place an order. Sharing this information is always your choice.

2. How We Use Your Information

• To process and fulfil your orders and keep you updated on their status.
• To let you know about products, offers, or promotions that may interest you.
• To analyse site usage and improve our services.
• To share necessary delivery details, such as your address, with our delivery partners so your order can reach you.

Outside of these purposes, we do not sell, trade, or rent your personal information to others.

Payment details are never stored, sold, shared, or leased. Card and payment information you provide during checkout is handled solely to complete your transaction and is not retained or passed on to third parties.

3. Cookies

Our site uses cookies — small pieces of data stored in your browser — mainly to recognise whether you've visited our homepage before. We do not use cookies to collect any further personal information about you.

4. Aggregated Data and Published Content

We may use anonymous, aggregated data to improve our website and understand which areas customers find most useful. If you submit content or feedback for us to publish, we will only display identifying details such as your username with your permission.

5. Legal Disclosures

We may disclose your personal information where required to comply with a subpoena, court order, or request from a law-enforcement authority, or as otherwise required by law. If Al Chef To Home is involved in a merger, acquisition, restructuring, or bankruptcy, your information may be transferred as part of that process.

6. Data Security

We take reasonable technical and organisational precautions to protect your information. That said, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security for information shared over the internet.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site before sharing your information with them.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. We ask that anyone under 18 refrain from submitting personal information through our site.

9. Updating Your Information

If you'd like to review, correct, or update any information we hold about you, please reach out to us using the contact details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes take effect as soon as the revised policy is posted on this page, so we encourage you to check back periodically.

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